La rete dei servizi di facilitazione digitale e il servizio civile digitale come interventi pubblici per l’alfabetizzazione digitale

Abstract

The paper deals with the introduction of mandatory use of technology by public administrations for internal and external activities from the perspective of individuals without IT skills. The paper analyses the Digital Facilitation Services Network and the Digital Civil Service as public interventions aimed at providing digital literacy to ensure the effective exercise of the right to use digital services.